TERMS & CONDITIONS
1.1 In this section, the term ‘Agreement’ refers to these Terms and Conditions.
1.2. The term ‘Company’ refers to the legal entity that provides independent research and writing services to customers in accordance with the terms specified in this agreement.
1.3. ‘Writer’ refers to the individual who has agreed to work for the company on a freelance basis to provide research and writing services in accordance with the terms of the agreement.
1.4. ‘Customer’ refers to the individual who places an order with the company in order to obtain a product that meets his or her specifications and is subject to the defined terms and conditions set forth in this Agreement.
1.5. ‘Order’ refers to a customer’s electronic request for a paid service in exchange for a specific product and/or service.
1.6. The term ‘Order Status’ refers to the status of an order at a particular stage.
1.7. A ‘Product’ is an electronic document that is the end result of an Order.
1.8. A ‘Product Revision’ is a modified version of the original product that the customer initialized.
1.9. A ‘Support Team’ or ‘Support’ is a component of a business’s organizational structure tasked with assisting and coordinating the order process.
1.10. The term ‘Quality Assurance Department’ refers to the component of a business’s organizational structure tasked with the responsibility of safeguarding and evaluating the product and service provided.
1.11’Messaging System’ is a feature that facilitates communication between the customer and the support/writer.
1.12. The ‘Verification Process’ is a procedure that the customer must follow in order to avoid billing identity fraud.
1.13. ‘Store Credit’ refers to a customer’s money account with the business.
2.1. The company is committed to maintaining the customer’s privacy and will never sell or share any of the customer’s personal information, including credit card information, with a third party.
All online transactions are processed through Authorize.net’s secure and reliable online payment systems.
It protects the customer from the risk of their credit card information being disclosed.
However, the company cannot fully guarantee against any disclosures of credit card data that occur outside of its control and/or through no fault of its own.
2.2. Certain pages on the company’s website require the customer to enter their name, e-mail address, mailing address, or phone number (for example, when filling in the order-form).
The company does not use this information for any purpose other than to verify the customer’s identity and to communicate with the customer regarding the order.
All additional files provided by the customer in order to complete the verification process are immediately deleted from the company’s database.
2.3. Direct contact between the customer and the writer is prohibited in order to protect the customer’s personal information.
The customer is welcome to utilize the numerous interactive features developed by the company for that purpose, and a qualified support team is available to assist the customer 24 hours a day, seven days a week.
2.4. Once an order is paid, the customer’s information in the order description and any additional files required to complete the order becomes immediately visible to the writer.
The company is not responsible for information disclosed voluntarily by the customer when placing an order and strongly advises the customer to avoid including any personal or billing information (i.e. customer’s phone number, email address, etc.) or disclosing the customer’s identity when communicating with the writer via the messaging system.
3.1. The company provides a service that connects customers with appropriately qualified experts for the provision of independent, personalized research and writing services. These services are provided to the customer as a one-of-a-kind reference to aid in the completion of the customer’s assignments or academic obligations.
Thus, it is understood that the company makes no guarantees regarding the grades received by customers as a result of submitting the product to an academic institution.
This agreement is solely for the purpose of providing the customer with an original reference document or related services per the customer’s instructions.
Everything provided by the company is solely for the purpose of research/reference.
Additionally, the company is not liable for the customer’s failure to learn the material covered by the product or for improper use of the research contained therein.
3.2. The company owns the intellectual property, and the customer has an exclusive license and right to use the product for a period of six (6) months.
After six (6) months, the company shall reclaim all rights to the product.
4.1. Order placement.
When completing an order form, the customer is solely responsible for registering with a valid email address and providing an accurate phone number at which the customer can be reached (preferably both- home and mobile).
Several times during the order preparation process, it is critical to establish contact with the customer.
Failure to provide a valid email address or a correct phone number may jeopardize the completion of your order and constitute a violation of this agreement’s terms and conditions.
This may result in the customer waiving any implied warranty or guarantee claim.
The company cannot begin processing the customer’s order until the customer has made full payment for the product(s) and/or service(s).
The company is not liable or accountable for a customer’s failure to pay on time.
When filling out the order form, the customer must be precise and attentive.
The company’s membership discounts of 5%, 10%, and 15% do not apply to papers that include multiple choice questions, both timed and untimed.
The customer receives a discount based on the quantity of multiple choice questions ordered.
Additionally, if the customer is entitled to a discount, the customer may use it to reduce the price.
Special offers or discounts on the company’s products and services cannot be combined with any other offers or discounts.
Due to the fact that the company operates on the basis of the customer’s instructions, these instructions must be precise and clear.
If the instructions are unclear and additional instructions are required to complete the order but are not provided within the specified time frame, the company will be unable to honor any implied warranty or guarantee and will not be held liable.
The customer is advised that any revision requests made after the order has been completed must be limited to the initial requirements and description of the original order.
Any changes to the order’s initial instructions will be considered “editing.”
This is a separate service, and the company will not conduct any free revisions that are inconsistent with or deviate from the original order requirements and/or description.
Before a writer is assigned to a customer’s order, instructions and additional requests must be sent.
Failure to comply with this requirement constitutes a breach of this agreement and waives any claim under the implied warranty or guarantee.
The writer is free to use any relevant source available to complete the requested assignment—books, journals, newspapers, interviews, and online publications, for example—unless the customer specifies which sources should be used and which should be avoided.
If the customer requires specific sources that are critical to the order’s completion, the company will expect the customer to provide them within the specified time frame.
48 hours to ten days: all instructions and sources must be received within the first eight hours.
12–24 hours: all instructions and sources must be received within the first hour.
Twelve hours or less: all instructions and sources must be received within the first twenty minutes.
Failure to do so constitutes a breach of this agreement’s terms and conditions and forfeiture of any claim under the implied warranty or guarantee.
4.4. Academic Level Matching
If the customer’s desired academic level is incorrect academic/quality level (whether by mistake or not), the customer shall bear all liability for such error.
At the time of placing the order, the customer is solely responsible for selecting the appropriate academic level that corresponds to the required assignment.
If a customer makes an error when placing an order, the customer must immediately contact the support team for assistance.
4.5. Verifying the messaging system’s functionality.
The messaging system is an incredibly simple and convenient method of communication.
The customer should periodically check their messages for updates from the support team or the writer.
Additionally, the customer should use this interactive feature to promptly address any questions, concerns, or additional instructions.
Failure or neglect to monitor the messaging system shall not justify a refund of services rendered.
If a customer is unsure how to use the messaging system, he or she may contact the support team for assistance or instructions at any time.
4.6. Incorrect placement of the order.
The company reserves the right to refuse to process or resubmit a customer’s order if the details indicated are inconsistent with or do not match the original description of the order.
Incorrect description or selection of the incorrect product, deadline extension requests, or writer level upgrade may result in additional payments.
Please note that this is done by the company solely to ensure that the customer’s order is processed properly and that the customer receives the best possible writer to complete the order.
Any additional changes or requests will always be approved by the customer.
4.7. Order tracking.
The customer is strongly encouraged to communicate with the support team/writer and to track the status of their order via their personal account on the website.
The following are the possible statuses for the order:
Order is not paid—despite the fact that the order has been entered into the company’s system, the customer must proceed with payment in order for the company to work on it.
The research has begun—the order has been successfully paid and is now available to the writers of the selected level.
Preparation- a writer has been assigned to the order.
The order has been fulfilled.
Download- the product has been uploaded for review by the customer.
The customer may download it directly from his or her personal account on the website.
The order has been returned for revision—the writer is revising the product in accordance with the customer’s specifications.
Hold- the support team has placed the order on hold and the writer has temporarily ceased work on it.
The customer is advised to consult the messaging board on their personal profile or contact the support team for additional information.
Order canceled – the order has been canceled.
4.8. Clients may request a draft from the writer; however, the company cannot guarantee a draft if the order’s urgency is between three and forty-eight hours.
4.9. Favorite author.
When placing an order, the customer can specify a preferred writer.
The company reserves the right to deny preferred writer requests based on the writer’s track record, recent quality and lateness issues, and other factors that could jeopardize order completion.
The company will communicate its decision to the customer and provide supporting documentation.
If the customer insists on a particular writer, the company will not be held liable for the preferred writer’s failure to deliver a high-quality product on time.
At that point, no refund can be guaranteed.
5.1. The company strives for the highest level of satisfaction available. However, the company cannot and will not be held liable or responsible for any type of delivery issues resulting from problems such as spam filters, incorrect email, lack of internet access or general neglect, among others, which are beyond its control and/or without its fault. The support team is available 24 hours a day to assist the customer with any delivery problems of the order. The company will do its best to meet the customer’s academic writing needs by maintaining up-to-date software. However, it is the sole responsibility of the customer to provide the correct contact information to the company.
5.2. In case of timely delivery of the product, the company will not be responsible for failure of the customer to download the product. Please note that the customer will still be billed for the service rendered and no refund is guaranteed at this point in order to pay the writer for the work done.
6.1. Protecting customers’ billing information and preventing fraud is a top priority for the company.
Authorities, merchant providers, and banks all require the company to protect credit card holders who make purchases from it.
As a result of the nature of the business, the nature of the product, and the fact that the product is delivered electronically, no handwritten signature is required as proof of delivery.
6.2. The company reserves the right to request the following from the customer: a photocopy of the customer’s credit card (all digits or numbers except the last 4) a photocopy of the customer’s passport (or visa copy for international students) a photocopy of the customer’s official identification (Driver’s License or other government-issued identification) a photocopy of the customer’s official identification (Driver’s License or other government-issued identification) a photocopy of the
The aforementioned documents can be created using a scanner, digital camera, or a camera-equipped cell phone.
Nothing that a customer provides in order to pass the verification process is ever shared with a third party.
The copies requested are solely for the purpose of verifying the customer’s identity.
To protect the customer’s privacy, the company does not retain files or documents sent for verification.
These are immediately discarded following verification.
6.3. When a customer is requested to verify his or her billing information, the customer is solely responsible for immediately complying to ensure that the billing information complies with the company’s anti-fraud policies and procedures.
Any verification requests must be completed within the timeframe specified below.
If the order is to be delivered within 48 hours to ten days, the customer’s billing information must be verified within the first eight hours to ensure the fulfillment of any implied warranty or guarantee.
If the customer’s urgency level is between 12 and 24 hours, the customer’s billing information must be verified within the first hour to ensure that any implied warranty or guarantee is complied with.
If the customer’s urgency is less than 12 hours, the customer’s billing information must be verified within the first 20 minutes to ensure that any implied warranty or guarantee is honored.
Failure to do so by the customer will constitute a violation of the terms and conditions of this agreement and will result in the customer forfeiting any claim under the implied warranty or guarantee.
6.4. Any unauthorized use of a stolen credit card is illegal and will be reported to the appropriate law enforcement agencies for investigation.
The company collaborates closely with law enforcement to combat cybercrime and reports all fraudulent orders to authorities for prosecution.
7.1. The company reserves the right to cancel any paid order at its discretion if the customer’s lack of cooperation/communication impairs order completion or if the company suspects the customer of engaging in fraudulent activity.
The company makes no guarantee of reimbursement in the aforementioned circumstances.
Each case is analyzed independently, and the final decision is based on a variety of factors.
The company shall have sole discretion to act in each case based on its unique circumstances.
8.1. The company’s free revision policy is a courtesy service designed to ensure the customer’s complete satisfaction with the completed order.
To qualify for a free revision, the customer must submit the request within fourteen (14) days of the order/initial product’s completion date and within thirty (30) days for any dissertation, thesis, research proposal, thesis proposal, dissertation chapter writing, or other reasonably large assignment.
If the customer misses the policy deadline, he or she may request a revision of the order for an additional fee or place a new one for editing.
8.2. The company’s Quality Assurance Department reserves the right to limit or deny revision requests in the following circumstances: changes to the initial order details; unreasonable assignment return; taking advantage of the writer; and obvious abuse of the revision option.
8.3. If the revision request does not adhere to the original instructions, the Quality Assurance Department has the authority to deny it.
If the request falls within the specified guidelines, the company will gladly revise the customer’s order to ensure that it meets the initial requirements.
9.1 The product ordered is guaranteed to be authentic and delivered on time.
Orders are screened using the most sophisticated anti-plagiarism software available to ensure that the product is 100 percent unique.
Plagiarism is not tolerated at the company.
9.2. The company cannot and does not guarantee that editing, proofreading, and formatting services will be free of plagiarism.
The company will not scan or review papers or other materials that were not written or created by the company for possible instances of plagiarism.
The company will not provide a refund if a proofread/formatted paper or product is found to be plagiarized.
9.3 If a customer wishes to cancel an order prior to its completion, they may do so at any time prior to the order’s completion.
9.4 All refunds and cancellations must be communicated and expressed in writing via the order messaging system or by contacting the support team via e-mail.
If the customer is dissatisfied with the product or does not receive it within the specified time frame, the customer may request a partial or full refund.
The company retains sole discretion over whether to approve or deny any request on an individual basis.
9.5. In the event of a refund request due to the product’s poor quality, the customer must provide compelling reasons and examples to support the refund claim.
Only after an expanded list of violations is provided will the refund request be forwarded to the Quality Assurance Department for additional investigation and approval of the refund request.
Please keep in mind that the company has the right to request additional materials or evidence to substantiate the request.
The Quality Assurance Department reserves the right to deny an inquiry if the requested information or documents are not provided.
9.6. If a refund request is not received within seventy-two (72) hours of order completion, it is presumed that the customer is satisfied with the product and the customer will be ineligible for a refund.
9.7. In the event that a full refund is issued or an order becomes unpaid after the service has been rendered, the company retains complete authorship of the completed product and reserves the right to use, resell, distribute, and share it with other third parties.
The customer is then prohibited from using the product for any purpose.
9.8. The company shall not be liable for the customer’s failure to comprehend the material covered by the product or for improper use of the research contained therein, and the company shall make no refunds in the event the customer receives a failing grade.
Section 2.1 contains additional information.
9.9. Store credits accepted as compensation for any inconveniences incurred by the customer are non-refundable.
If store credits issued are not used within 365 calendar days of the date of accrual, they will be deducted from the customer’s account and will no longer be available for use.
9.10 The company reserves the right to contact customers via email to inform them of new services, discounts, special offers, and any other information the company deems useful to customers.
9.11 Short Message Service (SMS) Alerts enable customers to receive alerts via text message on their mobile phones.
By placing an order, the customer consents to receive company-related mobile phone alerts and updates.
Additionally, the company reserves the right to alter or modify any SMS Alerts, which may include special offers and discounts, at any time and without prior notice to the Customer.
The company is not responsible for any additional charges incurred by the customer as a result of the company SMS Alerts.
10.1. The Company’s waiver of any breach of this Agreement by the Customer shall not be construed as a waiver of any subsequent breach.
All remedies provided in this Agreement are cumulative, that is, in addition to any other remedy provided in this Agreement or by law.
10.2. The company’s failure to insist on strict compliance with any of the terms and conditions of this Agreement shall not be construed as a waiver of the company’s rights or remedies in that specific instance and shall not be construed as a waiver of any subsequent breach of any terms and conditions.
11.1. The company reserves the right to amend, modify, revise, or otherwise modify any and all provisions of this Agreement.
The customer expressly agrees to be bound by any subsequent modification, amendment, revision, or change made herein, as a result of the company’s continued provision of services.
The customer is responsible for periodically reviewing this agreement for changes, as any changes will be reflected in this section of the website.
12.1. Entire Agreement- This agreement contains all of the terms and conditions between the customer and the company, and neither party has made any representations, promises, or inducements. its agent that are inconsistent with this agreement are valid or binding, unless expressly authorized by this agreement.
This agreement may not be amended, modified, or altered except by a written instrument signed by the parties and endorsed on this document.
This agreement supersedes all prior communications, representations, or agreements between the customer and the company, whether oral or written.
12.2. Severability- the customer understands and agrees that if any part, term, or provision of this agreement is found to be illegal or in conflict with any law of the state in which it was made, the validity of the remaining portions shall not be affected, and the customer’s rights and obligations shall be construed and enforced as if the agreement did not contain the invalid part, term, or provision.
12.3. Governing law- It is mutually understood and agreed that this agreement shall be governed by the laws of the jurisdiction in which the company conducts its primary business, both in terms of interpretation and performance, or in any other jurisdiction determined by the company.
12.4. Venue- Any action or other judicial proceeding brought to enforce this agreement or any of its provisions shall be brought in the courts of competent jurisdiction in the location of the company’s principal place of business, or in such other location as the company determines.